CleanBC rebates are pushing more heat pump inquiries to registered contractors every week. Those calls come in at 6, 7, 8pm — when your office is closed. Roger answers every one, captures the lead, and texts you the details before the homeowner hangs up.
CleanBC and FortisBC rebate programs are stacking — income-qualified homeowners across the Lower Mainland can combine up to $24,500 in incentives on a qualifying heat pump installation, and even standard-income households can stack several thousand. They're calling every registered contractor they can find to get quotes before funding changes or fills up. Most of those calls happen after your office closes.
Vancouver summers are not what they used to be. The 2021 heat dome killed people. Homeowners remember it. When temperatures push past 38°C and an AC system fails, a homeowner is not leaving a voicemail and waiting until morning. They're calling down every number on Google until someone answers. The shop that picks up gets the job — and often keeps the customer for years.
A single missed heat pump installation inquiry — the kind that comes in on a Tuesday at 8:30pm from a homeowner who just confirmed their rebate eligibility — is a $10,000–$15,000 job that walked out the door because the office was closed. Roger makes sure that call gets answered, qualified, and flagged for your team before the homeowner dials anyone else.
Roger is configured for your service area — North Shore, Burnaby, Surrey, Richmond, Tri-Cities, Langley — and trained on your pricing, your emergency protocol, and your on-call rotation. Live in 48 hours. Nothing changes for your crew.
Trained on your company name, your service areas across Metro Vancouver, your standard pricing. Answers in under 2 seconds, every time. No voicemail. No lost lead.
Identifies callers asking about heat pump installs and rebate eligibility. Captures the details. Texts you immediately. Your team handles the full rebate conversation — Roger gets the lead in the door.
System failure during a heat wave goes straight to your on-call tech. Thermostat issue at 10pm gets booked for morning. Your tech sleeps through what can wait.
Vancouver HVAC shops that answer after-hours calls win the work. Roger makes sure you're the one answering.