Terms of Service

Last updated: May 24, 2026

1. The agreement

These Terms of Service (the "Terms") form a binding agreement between you (or the business you represent) (the "Customer", "you", "your") and Jayson Craig, operating as Call Roger, a sole proprietorship based in Vancouver, British Columbia, Canada (the "Service", "we", "us", "our"). By signing up for, paying for, or using the Service, you agree to these Terms and to our Privacy Policy.

If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to both you personally and the business.

2. The Service

Call Roger provides an AI voice agent that answers, triages and summarizes telephone calls placed to numbers you forward to us. The Service may also send SMS or email summaries, page on-call staff, and optionally integrate with third-party systems you authorize. The specific features included in your plan are described on our pricing page as of the date you sign up.

3. Your account

You are responsible for the information you provide during signup and onboarding, for keeping your login credentials confidential, and for all activity that occurs under your account. Notify us promptly at hello@callroger.ai of any unauthorized use.

4. Subscriptions, billing and taxes

• Billing cycle. Subscriptions are billed monthly in advance, in Canadian dollars (CAD) by default, beginning on the date you subscribe. Some plans may offer alternate currencies at checkout; the currency selected at signup is the contract currency.
• Renewal. Your subscription renews automatically each billing period until you cancel.
• How calls are counted. Each plan includes a stated number of answered calls per billing period (currently 125 for After Hours, 300 for Pro). Calls are counted per call answered, not per minute. Calls longer than 5 minutes count as 2 calls toward your included amount, longer than 10 minutes count as 3, longer than 15 minutes count as 4, and so on (one billing unit per additional 5-minute increment). A call that the agent could not connect or that disconnected before the agent answered is not counted.
• Usage and overages. Calls beyond the included amount are billed at the overage rate published on the pricing page, charged at the end of the billing period in which they occur. Long-call multipliers count the same way for overages.
• Price changes. We may change subscription prices on at least 30 days' written notice (email is sufficient). Changes take effect on your next billing period after the notice. If you do not agree, you may cancel before the new price takes effect.
• Payment. Payments are processed by Stripe. By providing payment information you authorize us to charge your selected payment method for amounts owed under these Terms.
• Failed payments. If a payment fails, we may suspend the Service after reasonable notice and attempts to collect. You remain responsible for amounts owed.
• Taxes. Stated prices exclude applicable taxes (GST/HST, PST, sales tax, VAT, etc.), which we will add where we are required to collect them. Where you are required by law to withhold taxes, you must gross up the payment so that we receive the full amount owed.

5. Cancellation and refunds

You may cancel at any time by emailing hello@callroger.ai or by using a self-serve cancellation in your account, if available.

• Standard cancellation. Cancellation is effective at the end of the then-current billing period. Until then, the Service continues to operate and your existing terms apply. No refund is issued for the remainder of that period in a standard cancellation.
• Mid-period refund (on request). If you would prefer to stop service and receive a refund for the unused portion of the current billing period, we will calculate the refund as follows and cancel your subscription immediately on issue:
  • We retain a system-access fee of $2.50 CAD per day for each day from the start of your current billing period through the day you request cancellation. Partial days count as full days.
  • Same-day exception: if you cancel on the same calendar day you signed up and Roger has not answered any calls on your behalf yet, no access fee is retained and you receive a full refund of the monthly fee.
  • The remainder of the monthly fee is allocated evenly across your plan's included calls to determine a per-call value (for example, on the After Hours plan that works out to roughly $2.57–$2.59/call; on Pro, roughly $1.34–$1.36/call — exact numbers depend on the days in the period).
  • Your refund equals (days remaining in the period × $2.50) + (included calls remaining × per-call value). Long-call multipliers (above) reduce the "calls remaining" count.
  • Refunds are returned to the original payment method via Stripe, typically within 5–10 business days. Once issued, your subscription is cancelled immediately and your access ends the same day.
• Service-failure refunds. We may, at our sole discretion, issue additional or different refunds in cases of demonstrated service failure on our side.
• Add-on and one-time charges. One-time charges (e.g. call blocks) and add-on subscriptions are non-refundable once incurred.
• Beta features. Features marked "beta" may be offered at a held-rate or without charge during a development period. The applicable beta terms (including when billing begins) are stated when you sign up for the beta. Beta features may be changed, withdrawn or generally released at any time.

6. Acceptable use

You agree not to, and not to permit anyone using the Service through your account to:

• Use the Service to make or facilitate calls that violate applicable laws, including telemarketing, anti-spam, or do-not-call laws (including but not limited to Canada's CRTC rules, CASL, the U.S. TCPA, and the FCC's rules on autodialed and prerecorded calls);
• Use the Service to harass, defraud, mislead, threaten or harm any person;
• Forward calls to the Service from numbers you do not have lawful authority to receive calls on;
• Configure scripts or prompts intended to impersonate a real person without disclosure, to impersonate any other business, or to obtain information by deception;
• Attempt to reverse-engineer, decompile, scrape, copy or compete with the Service;
• Interfere with or attempt to gain unauthorized access to the Service, our infrastructure, or the systems of other customers;
• Use the Service for any high-risk application where failure could result in death, personal injury, or severe property damage. The Service is not a substitute for 911 and must not be marketed to callers as an emergency line.

We may suspend or terminate the Service immediately for material breach of this section, and report violations to the relevant authorities where required.

7. Call recording — customer responsibilities

Calls answered by the voice agent are recorded and transcribed. You acknowledge and agree that:

• You are responsible for ensuring that recording, transcribing and storing the content of calls placed to your forwarded numbers is lawful in every jurisdiction where your callers may be located, and for any disclosure or consent requirements that apply.
• This includes, in the United States, "two-party" or "all-party" consent states such as California, Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania and Washington (this list is not exhaustive and laws change).
• You authorize us to include a recording disclosure at the start of each call as part of the standard voice-agent greeting, and you will not configure your script to suppress it without our prior written agreement and your own legal advice.
• You will keep your own privacy policy and customer-facing notices accurate about the fact that calls are recorded and transcribed by a third-party AI service.

8. Third-party integrations

You may choose to connect third-party services (for example, Jobber, your calendar, your CRM). When you do, you authorize us to exchange data with that provider as needed to deliver the integration. Your use of any third-party service is governed by that provider's terms and privacy policy, not ours. We are not responsible for third-party services and may discontinue an integration at any time if the third party changes its API or terms.

9. Service availability

We work to keep the Service available and reliable, but we do not offer a specific uptime guarantee or service-level agreement at this time. The Service depends on third-party providers (including telephony and AI vendors) which may experience outages outside our control. Planned maintenance will be announced in advance where practical.

10. Intellectual property

We own the Service, our software, the marketing site, our brand assets, and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription. You retain all rights you had before signing up.

If you give us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use that feedback to operate and improve the Service, with no obligation to you.

11. Your data

You retain ownership of the data you and your callers provide to the Service. You grant us the rights needed to host, process, transmit, copy, summarize, transcribe, log, back up and deliver that data to operate the Service, and to use de-identified or aggregated information to improve the Service.

We do not sell your data. We do not use your call audio or transcripts to train third-party AI models. See the Privacy Policy for details on processors, retention and rights.

12. Disclaimer of warranties

The Service is provided "as is" and "as available", with all faults. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. The voice agent is an AI system and may make mistakes; you are responsible for verifying any information acted upon.

13. Limitation of liability

To the maximum extent permitted by applicable law, in no event will we be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, even if advised of the possibility of such damages. Our aggregate liability under or in connection with these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or one hundred Canadian dollars (CA$100), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You will defend, indemnify and hold us (and our officers, agents, contractors and affiliates) harmless from any third-party claim, demand or liability (including reasonable legal fees) arising out of: (a) your use of the Service in breach of these Terms or applicable law; (b) your scripts, prompts, content or instructions; (c) call recording, transcription, or related disclosure issues with respect to calls forwarded to the Service from numbers you control; or (d) your relationship with your own callers, customers or contractors.

15. Termination

Either of us may terminate the agreement on the schedule described in section 5 (Cancellation). We may suspend or terminate the Service immediately, without refund, if you materially breach these Terms, fail to pay amounts owed after notice, or use the Service in a way that creates legal, security or reputational risk to us. Sections that by their nature should survive termination (including 10–14, 17 and 18) will survive.

16. Changes to these terms

We may update these Terms from time to time. For material changes affecting paying customers, we will provide at least 30 days' notice by email or in the Service. Continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree, your remedy is to cancel before the changes take effect.

17. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The courts located in Vancouver, British Columbia, Canada have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

18. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede any prior agreements.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Severability. If a provision is held unenforceable, the rest remain in force.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of substantially all of our assets.
• Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture or employment relationship.
• Force majeure. Neither party is liable for failure or delay caused by events beyond reasonable control (including network outages of third-party providers, natural disasters, government action, and labour disputes).
• Notices. Notices to us must be sent to hello@callroger.ai. Notices to you may be sent to the email address associated with your account, and will be effective when sent.

19. Contact

Questions about these Terms: hello@callroger.ai.