That homeowner called the next shop on Google. They booked. You didn't. Roger makes sure that doesn't happen again — after hours, on weekends, during your busiest week of the year.
Plug your real numbers in. BC market averages are pre-loaded.
$620 ticket reflects a weighted BC after-hours residential average: ~$200–$300 service-call flat rate + ~$300–$400 parts/labor on common repairs. Cross-referenced against published 2026 pricing from BC Furnace, Roma Heating, and Enercare BC. Adjust the slider for your shop.
Income-qualified BC homeowners can stack up to $24,500 in combined rebates on a qualifying heat pump install — and even standard-income households see meaningful stacks from BC Hydro and FortisBC. They're calling registered contractors to get quotes before funding changes. Those calls come in at 6pm, 8pm, 9pm — after your office closes. The contractor who answers gets the job.
Your admin closes at 5pm. Your busiest calls don't. Roger works the shift your team doesn't.
Heat dome week in July. Christmas Eve at 2am. Trained on your shop, your service area, your standard pricing. Same voice every time — calm, professional, knows when it's a real emergency and when it isn't.
Caller name, address, issue, urgency, and a suggested time slot — in your texts and email the instant the call ends. Works with any dispatch software your team already uses. One entry. Done.
No AC during a BC heat wave, refrigerant leak, system failure — routes straight to your on-call tech immediately. Thermostat issue at 10pm? Booked for morning. Your tech handles what matters. The rest can wait.
Roger sends a complete call summary via SMS and email the instant a call ends — caller name, address, issue, urgency, suggested time slot. Enter it once in whatever you're already running.
Native integrations that create the job automatically in Jobber and Housecall Pro are in development. Customers onboarding now get it when it ships — no disruption, no extra cost.
"I thought it would feel robotic. My customers leave voicemails for Roger by name now. We caught a heat pump replacement at 11pm that would've gone to the next shop on Google."
"I run a 22-truck operation. I don't have time to babysit software. Roger was set up in 30 minutes and I haven't needed to touch it since."
Roger was built in Vancouver by someone who's spent years on commercial job sites — dams, bridges, infrastructure. I've been in trades and construction my whole career. I know what it means to run a crew. I built Roger because HVAC operators doing serious work were losing after-hours revenue to a voicemail box — not because they didn't care, but because their office closed at five. If you want to talk before signing up for anything, my number is on the About page.
Every unanswered call is a missed service job, an install lead, or a future maintenance customer. Roger makes sure none of them go to the next shop on Google.